Where to start when providing support
In a lot of cases, merchants will have a problem that can be solved by explaining the instructions already included in our documentation.
Be sure to also include a link to the article when closing our your response. Hopefully that will get them using our docs for future questions.
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What is included in our free support
Our Support includes the following: Helping to familiarize you with setting up theme features and configuring theme settings Fixing bugs or issues that are in new theme installs (stores that have used the Theme Editor will not be eligible) Providing ...
Who is/is NOT eligible for free support?
Only stores that have not edited their theme files are eligible for free support on their theme. This can be checked by: Log into our partner dashboard North America Europe Go to Themes Click on the small graph icon on the right side of our theme's ...
setup usb label printer
https://support.springboardretail.com/hardware/label-printing/how-to-install-your-zebra-usb-label-printer-on-mac https://support.springboardretail.com/hardware/label-printing/how-to-install-your-zebra-usb-printer-on-windows
Requesting access to their back office
If we need access to their store's theme settings to provide support, send this email as a response to their request: Hello, We would love to help out. In order for us to provide support, we will need you to create a user for us in the back office of ...
Setting up a Star LAN receipt printer on a PC
LAN Download the Windows installer. Right-click the driver file and select Extract All. Navigate to the file, click Autorun.exe file, and click Run > Installation and do a typical install. When the installation is complete, go to Start > All Programs ...