Our Support includes the following:

• Helping to familiarize you with setting up theme features and configuring theme settings
  
• Fixing bugs or issues that are in new theme installs (stores that have used the Theme Editor will not be eligible)
  
• Providing updates to ensure your theme is compatible with new software versions
  

Our Support does not extend to:

• Troubleshooting Lightspeed administration or functionality native to the platform. These are better answered by Lightspeed support
  
• Any errors or functionality issues related to theme customizations or apps. We advise reverting these customizations back to the original theme or uninstalling the app
  
• Custom code or code modifications.  Merchants who use the Theme Editor are ineligible for free support
  
• Helping to transfer code changes to a new version of the theme
  
• General theme customization and requests that require custom coding
  
• Adding new functionality or third-party plug-ins (including apps)
  
• Unlimited support questions. Although we rarely do, we also reserve the right to limit the number of support inquiries for a single theme purchase.